Judy W had been a patient at Touchpoints at Manchester. After her passing, Judy’s family wanted to honor her memory and her experience at TAM and struck upon the idea for a lobby fireplace. This family’s experience and love for TAM so beautifully shows how important it is to live the customer experience on every level.

Patient George F. provided a testimonial on his stay at Touchpoints at Manchester after a total hip replacement. He received Touchpoints’ signature Beyond the Joint program, including Prehab and Rehab with physical therapy and clearly experienced the benefits of the program, saying, “I just wish to say, my rehab stay at Touchpoints at Manchester exceeded my expectations!”

Touchpoints at Manchester is now contracted with the Veteran’s Administration as a provider of skilled nursing and long term care. Touchpoints at Manchester will be a desirable and accessible location for veterans to receive care and they will have access to all programs, including short term, long term, behavioral health, substance use/iRecovery and our signature CHF program.

The Manchester Public Library Summer Reading Program delivered over 75 handmade, ‘no sew’ pillows to the residents of Touchpoints at Manchester and Westside Care Center.

iRecovery is a groundbreaking model designed to empower patients to break the cycle of addiction while in the supportive and consistent environment of a skilled nursing facility. Patients are connected with resources and supports to assure maximum success. Visitation considerations, medication management and environmental safety are keys to success.